The recipient has the option of declining the sending of receipts, and not all email programs support delivery and read receipts, so it’s best to use these only when necessary and when you know the recipient has the capability of sending receipts–like when your recipient is a colleague and you’re both using Outlook with Exchange. Delivery receipts will indicate that your email was or wasn’t delivered to the recipient’s mailbox it will show you that the message reached their email server, but doesn’t necessarily mean it’s in the user’s inbox. Read receipts will indicate whether the email was opened, and are sent directly from the user who opens the email. The difference between delivery receipts and read receipts

The video above shows these methods, and you can also find instructions below. Outlook provides the capability to track emails and get delivery and read receipts for all emails you send and for single messages. But if you have an important message it can be useful to know whether the message has been delivered and/or read. If we get a response, that usually suffices.

Most of us spend our days firing off emails without much consideration for how or when they are delivered.

Outlook read receipt symbol